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padfone infinity station screen problems... HELP!

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marcusclive

Sat Jul 06 2013, 08:39am

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Hello Infinity people!

I've had the pfi for a month now and everything was perfect until last week
The screen no longer transfer to the station after draining the station battery...
this is what happened...

1. Discharged padfone station completely into padfone
2. charged padfone station
3. inserted padfone: station lights up but screen remains black with backlight on
sometimes shows white noise lines and glitches
*tactile interface works as well as volume and power*
4. tried factory reset and charging to 100% both batteries
5. ordered mydp cable to test padfone mydp display port (has not arrived yet)
additional information:
a. after removing phone from station, normally no circle and padphone is very slow for 15seconds
b. in about padphone, padphone station version says: "not available" (is that normal on all devices?

Log from when i insert pfi into station (and remove it:
if anyone can compare with theirs it might help alot

(811)2013-07-04 19:27:14 :[PM] request_suspend_state: wakeup (3->0)
(813)2013-07-04 19:27:16 :[RIL] CSQ 6
(814)2013-07-04 19:27:17 :[RIL] CSQ 13
(818)2013-07-04 19:27:20 :[Touch][sis9257] Attach Pad
(818)2013-07-04 19:27:20 :[BAT][Ser][P02]report Capacity:56,56,0,1,0,0,900,0==>56
(818)2013-07-04 19:27:21 :[BAT][Gau][A66]:Vmax:3741,Vmin:3693,avgV:3732,Cmax:861,Cmin:445,avgC:552
(818)2013-07-04 19:27:21 :[BAT][Gau]ocv per=48, ocv=3807, r=136
(818)2013-07-04 19:27:21 :[BAT][Fil]formula:3.2
(818)2013-07-04 19:27:21 :[BAT][Fil] int:283, sus:0, dp:2, pre:4, fast:3, BMS:100, fine:4, cnt:0, aCur:0, nCur:357, dot:0
(818)2013-07-04 19:27:21 :[BAT][Ser]report Capacity:33,29,31,1,0,0,0,0,900,283==>29 ,GaugeCur:357, Temp:37, TempLimit:0, AICL:7,7, DF:6
(818)2013-07-04 19:27:21 :[USB] plugin
(819)2013-07-04 19:27:22 :[Touch][sis9257] Touch initial successfully after inserting in pad, FWID: W0807, BOOT_FLAG: 50383130, TPID: 0
(820)2013-07-04 19:27:22 :[RIL] CSQ 6
(820)2013-07-04 19:27:23 :[RIL] CSQ 12
(821)2013-07-04 19:27:24 :[USB] set_chg_mode: UNKNOWN
(828)2013-07-04 19:27:34 :[UTS] RTC update: Current Datatime: 2013-07-04 19:27:30,Update Datatime: 2013-07-04 19:27:34
(828)2013-07-04 19:27:34 :[UTS] Power on
(828)2013-07-04 19:27:34 :[RIL] CGREG 1 4
(828)2013-07-04 19:27:34 :[UTS] RTC update: Current Datatime: 2013-07-04 19:27:34,Update Datatime: 2013-07-04 19:27:34
(828)2013-07-04 19:27:34 :[UTS] Power on
(849)2013-07-04 19:27:55 :[USB] unplug
(849)2013-07-04 19:27:55 :[USB] set_chg_mode: None
(850)2013-07-04 19:27:56 :[RIL] CSQ 7
(852)2013-07-04 19:27:58 :[RIL] CSQ 3
(857)2013-07-04 19:28:03 :[RIL] CSQ 0
(861)2013-07-04 19:28:07 :[PM] request_suspend_state: sleep (0->3)
(861)2013-07-04 19:28:07 :[Touch][sis9257] Detach Pad
(861)2013-07-04 19:28:07 :[USB] set_chg_mode: None
(861)2013-07-04 19:28:07 :[PM] active wake lock: radio-interface
(861)2013-07-04 19:28:07 :[PM] active wake lock: msm_hsic_host
(862)2013-07-04 19:28:08 :[PM] request_suspend_state: wakeup (3->0)
(867)2013-07-04 19:28:13 :[RIL] CSQ 4
(874)2013-07-04 19:28:20 :[RIL] CSQ 2
(887)2013-07-04 19:28:33 :[RIL] CGREG 1 3
(889)2013-07-04 19:28:34 :[UTS] RTC update: Current Datatime: 2013-07-04 19:28:35,Update Datatime: 2013-07-04 19:28:34
(889)2013-07-04 19:28:34 :[UTS] Power on

[ Edited Sat Jul 06 2013, 06:43pm ]

pazer

Sat Jul 06 2013, 10:11am

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Hello

I have also same kind of problem. After the latest update (which was yesterday) the station doesn't work. I can still see the light coming from phone screen when it's docked. And when i try to push power button on the tablet the red light blinks but nothing happens. I also tried factory reset wipe data, charging both to full but nothing seems working. But when the phone is closed and docked into station i can open the telephone by pressing tablet power button a long time but still only the phone opens no response from tablet. Any ideas or should i just go for the warranty?

jmm2009

Sat Jul 06 2013, 11:23pm

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Insert your phone into the station and press the station power button until everything resets then power on the station , let it boot then remove the phone. You should be good now.

marcusclive

Sun Jul 07 2013, 05:14pm

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Hello thx for reply! tried your solution to no avail

also dismantled station to check for lose cables but everything seems ok...

madcow

Sun Jul 07 2013, 06:09pm

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Have u tried to flash the firmware again???

pazer

Mon Jul 08 2013, 02:51am

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I also tried but mine is not working too and to reflash i need to download RU version but unfortunately the link in the asus site is broken, just RU version

marcusclive

Mon Jul 08 2013, 12:04pm

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Hello! thx for suggestions tried reflash (my sku is TW) and same lit black screen with glitches, asus support still hasnt replied (8days)

assa7er_7

Mon Oct 07 2013, 04:12pm

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pleas tell me what has happened with you pleaaaase

Avatar_GW

Thu Oct 17 2013, 12:37pm

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I had/have this issue. It must be a docking station issue though not a phone issue. You can test by just holding the button that detects the phone in (in the phone slot) and the LED on the tablet will flash a few times. Mine also stopped taking a charge at the same time - sent it back to ASUS Taiwan for repair about 6 weeks ago. Nothing back yet.

kleppar

Sun Oct 20 2013, 08:18am

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I am having the same problem now - bought the Infinity in June, and the problem started around 10 October. Let me know if you have any solution.
Greetings from Oslo

Avatar_GW

Wed Oct 23 2013, 12:41pm

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I got mine back a couple of days ago. It works now, although ASUS said there was nothing wrong with it. Very strange.

multiarc

Fri Nov 29 2013, 08:00pm

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You should try stop " Padfone Station Assist" service and then just connect your station. It worked for me, I have The new Padfone Infinity 32G. Once upon a time I just disconnected station and phone show me error in system service, then station stopped working, just black screen with back light. After phone restart nothing changed, but service restart helped with no errors and it's working ok, also I didn't reboot phone after stop.

UPD

I think this is because station connected with HDMI with session state, and session state re-generated when you stop service, and just erase possibly don't clear needed data, you need to force stop service and let it re-genereate new session state

[ Edited Fri Nov 29 2013, 09:49pm ]

asgaralisha

Tue Dec 03 2013, 04:33pm

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hi,
i have been using ASUS Padfone from 4 months i have never faced any problem but recently i am facing a problem that when in insert my phone in pad its not working so any one can give me solution where they have faced & got resolved.

I request you to hellp me out pls

[ Edited Tue Dec 03 2013, 04:33pm ]

shigileeni

Wed Dec 04 2013, 05:47am

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I have the same problem "when I insert the phone in the station the led blinks in orange during 5 seconds and nothing appears on the screen"... any solution?

[ Edited Wed Dec 04 2013, 06:23am ]

todakom

Sun Jan 26 2014, 11:34am

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Joined: Fri Nov 22 2013, 05:33pm
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shigileeni wrote ...

I have the same problem "when I insert the phone in the station the led blinks in orange during 5 seconds and nothing appears on the screen"... any solution?

Had the same problem and sent the phone to asus sweden, got it back after 9 days and it works. The problem was the contakt on the phone, the report says " Testing the docking connector, no contact on pins 1 and 2. Cleaned docking connector. Functional test, ok"

[ Edited Sun Jan 26 2014, 11:50am ]

1 User said Thanks to todakom for this post :
goldenval (17 Sep : 09:55)

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